Confident Consultations
Master the art of responding to symptoms, recommending appropriate treatments, and knowing when to refer. Essential skills for community pharmacy practice.
Organised by Body System
Comprehensive coverage of minor ailments across all body systems for confident community pharmacy practice.
Eye Conditions
8 conditionsEar, Nose & Throat
12 conditionsRespiratory
10 conditionsGastrointestinal
15 conditionsOral Health
6 conditionsSkin Conditions
18 conditionsMusculoskeletal
8 conditionsPaediatric
10 conditionsThe WWHAM Framework
A systematic approach to every OTC consultation.
Structured Questioning
Master the essential questions for every consultation
Who is it for?
Determine if the patient is present or if someone is buying on their behalf. Consider age, pregnancy, and other patient factors.
What are the symptoms?
Gather detailed information about the presenting symptoms, including location, severity, and nature of the complaint.
How long have they had it?
Understand the duration of symptoms to assess severity and determine if referral is needed.
Action already taken?
Find out what treatments have already been tried and whether they've been effective.
Medication?
Check for current medications, allergies, and other health conditions that may affect treatment recommendations.
Common Conditions Covered
Quick access to guidance for the most frequently encountered minor ailments.
See How We Teach Consultations
Clear, visual guides for confident OTC consultations.
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Know When to Refer
Learn to identify red flag symptoms that require urgent referral.
Chest Pain
Recognise cardiac and non-cardiac causes requiring immediate referral.
Unexplained Weight Loss
Identify when weight loss indicates serious underlying conditions.
Blood in Stools
Distinguish between minor and serious causes of rectal bleeding.
Persistent Symptoms
Know the timeframes that indicate need for GP review.
Severe Headache
Recognise thunderclap headache and other neurological emergencies.
High-Risk Patients
Special considerations for elderly, pregnant, and immunocompromised patients.
Why Learn Minor Ailments With PharmX?
Develop the consultation skills that set great pharmacists apart.
Real Scenarios
Practice with realistic case studies based on actual pharmacy consultations.
Product Knowledge
Learn about OTC products, their indications, contraindications, and counselling points.
Pharmacy First Ready
Content aligned with NHS Pharmacy First service requirements and pathways.
Your Journey to Becoming
a Pharmacist Starts Here
Learn the way top performing pharmacy students do.